TECHNICAL SUPPORT AND SERVICE


Remote support 

The overwhelming majority of support requests we receive are minor issues that crop up with advancing age of our simulators. To save our clients valuable time and money, our team is fully equipped to render remote support whenever possible. This is particularly true when it comes to software, where we generally have a short turnaround time between receiving a support request and the issue being resolved.  


Onsite support 

Unfortunately, sometimes the worst does happen, and hardware fails, especially with age. Hardware failures cannot be resolved remotely, as one of our trained technicians is required to either fix or replace the offending part. Thankfully, we keep a healthy supply of spare parts on hand, and a member of our technical team will generally be dispatched within a time frame appropriate to the urgency of the case to personally address the support request and return the simulator to service. 

Aviamech provides ongoing technical support across the simulator lifecycle.

 

Services include:

System maintenance

Hardware repair and replacement

Software updates

Simulator upgrades and modifications

Lifecycle extension programmes

Support is delivered both remotely and onsite, depending on the nature of the requirement.

Aviamech’s Consulting Services support the specialised needs of the flight simulation industry, offering tailored expertise to help you navigate complex challenges and regulatory demands.

Our consulting team can assist with:

  • Flight Simulator Relocation: For simulators we are familiar with comprehensive planning and execution for seamless simulator relocations, minimising downtime and ensuring operational readiness. We also assist with simulator room specifications to ensure that both the simulator room and building conform to regulatory requirements.
  • Simulator Qualification: Expert guidance through qualification processes to meet and comply to industry standards. We also offer advisory services for ongoing quality assurance processes to help ensure that your simulator remains qualified over time.
  • Simulator Upgrades and Rebuilds: For simulators we are familiar with end-to-end support for simulator upgrades and rebuilds, enhancing capability and extending the lifecycle of your equipment to meet evolving training needs.
  • Regulation Development: Advisory services and support in developing and implementing regulatory frameworks that keep pace with evolving standards.

With our deep industry knowledge and hands-on experience, Simuflight and Aviamech’s consulting services are designed to keep your operations efficient, compliant, and future-ready.

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